Return & Refund Policy

Return & Refund Policy:

At MyneeMoe, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free exchange policy. Please review the following guidelines to understand our return and exchange process:

Return Eligibility:

  1. Damaged, Defective, or Incorrect Products: If the products delivered to you are damaged, defective, or different/wrong, you are eligible for an exchange. Please notify us within 48 hours of receiving your order by contacting our customer support via WhatsApp at +91-9971234997. Provide us with an unboxing video showcasing the issue for swift resolution.

  2. Unused Products and Return Shipping Charges:

    For exchanges due to reasons other than damage, defect, or incorrect product, the items must be unused and in their original condition. Please note that customers are responsible for bearing the to and fro shipping charges.

    Assessment of Returns:

    We reserve the right to assess returns on a case-by-case basis to ensure fairness and compliance with our policies. Our aim is to provide you with a satisfactory resolution while maintaining the integrity of our return process.

    Should you have any questions or concerns regarding return shipping charges or our assessment process, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with MyneeMoe is positive and hassle-free.

Exchange Process:

  1. Contact Customer Support: Reach out to our customer support team within 48 hours of receiving your order to initiate the exchange process.

  2. Unboxing Video: Please provide an unboxing video highlighting the issue for damaged, defective, or incorrect products. For exchanges due to other reasons, ensure the products are unused and in their original packaging.

  3. Return Shipping: Customers are responsible for the return shipping costs unless the exchange is due to our error (e.g., damaged, defective, or incorrect product).

  4. Replacement: Upon receiving and verifying the returned item(s), we will initiate the exchange process. Please note that replacements are subject to product availability.

Refund Policy:

At MyneeMoe, we do not offer refunds. However, we understand the importance of customer satisfaction, and therefore, we offer exchanges for eligible products. Please note that exchanges are subject to our return policy guidelines.

Contact Us:

If you have any queries or require assistance regarding our return and exchange policy, please feel free to contact us:

  • KK Enterprises
  • GST No: 07AAZFK0089J1ZN
  • Address: Plot No-42, Khasra No 39/4, Rajendra Park, West Delhi, New Delhi-110041
  • Contact Number: +91-9971234997
  • Email Id: support@myneemoe.in

We appreciate your cooperation and understanding. Our team is dedicated to providing you with the best possible shopping experience.